About 2 weeks ago, I shared with you my thought process behind Why I Talk To Everyone. Well, here’s another story to illustrate the benefits of being friendly everywhere you go!
So, 2 weeks into the ownership of my new computer, I get a virus. Not a little “pop up” virus, but an “eat your computer from the inside out” virus. I took my computer to The Geek Squad at Best Buy and stood in line for about 20-30 minutes waiting on Anthony to help the other customers who were obviously livid about their situations and taking it out on him.
I approach the desk when it is my turn with a big smile on my face. Throughout my interaction with Anthony, I made sure to be pleasant and ask him about his work and genuinely be interested in him. Well, he let me know that it will be ten days to get my computer done. That sucks, but I know nothing about computers so I had no choice. I said “no problem, thank” and left it at that.
Wouldn’t you know it, 2 hours later, I get a phone call. Anthony says hello and proceeds to tell me how much he appreciated that I was patient and that he went ahead and finished my computer this morning! So I went from 10 days to 2 hours just like that!
That, my friends, is one selfish reason why you should talk to everyone.
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August 15th, 2007 at 9:02 am
Great point. It is always important to try to be as nice as possible with service people such as Anthony. After a shitty day of having people complain to them about their problems and about how it is going to take so long, you easily stick out in their mind. It makes that person more willing to help the “nice guy” then all the other people.
It may only take him 20 minutes to fix the computers of everyone that was in front of you, but you can beleive that he will wait until the 6 or 7 day mark before starting the work just for a little friendly “revenge” of a sort.
August 20th, 2007 at 11:00 pm
Your story reminds me of the book “The No Ass hole Rule” which illustrates that being nice pays! It doesn’t take a lot to be nice to someone, but a little goes a long way. People do appreciate it.
Cheers,
Cindy
August 21st, 2007 at 6:34 pm
Graham where you been man?